Welcome to DSC
We hope your experience with us is pleasurable and profitable. This page will give you some ordering information and procedures to follow. We intend for these guidelines to save you time and money.


Price Lists and Discounts
News
Placing Orders
Your Customer Support Representative
Terms
Freight
Shipping Damage
Fabrication Discrepancies
Repairs and Alterations
Cancellations
Your Installer
Measuring
Other Specialty Applications
Extra Parts
Will Call Customers
Product Specifications
Product Deductions


Price list/discounts
Discount sheets come out each Trimester. Price lists usually come out yearly. Always check dates and verify you are using the current price list and discount sheet.
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News
DSC Dealer Digest, a bi-monthly newsletter is mailed to all DSC customers with new product information, drops, changes to price lists, specials, and sales and customer service tips. Copies of DSC Dealer Digest can be found at DSC news after logging in.
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Placing Orders

• WEBSITE: DSC is available 24 hours a day, 7 days a week via web site: www.dscwindowfashions.com. To place orders over the web, you need a log in and password. Please call Mark Wissink at extension 146 or e-mail him at markw@dscwindowfashions.com.
  
• TELEHONE: Order desk hours are 8:00am – 5:00pm Mountain Time at 800-873-0000. The best time to call is between 8 and 11, and 2 and 5. Please have account number, product, quantity, and sizes ready before calling. Whenever possible, due to dye lot variations, please provide room locations for each blind. Telephone orders are recorded on tape for purposes of accuracy. DSC’s products are custom made and returns will not be accepted. Once your order has gone into production, cancellations will not be accepted.
  
• FAX: You can fax you’re orders to the Denver office anytime at 800-340-4380. Please include your return fax number to receive order reference number and estimated delivery information.
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Customer Service
Your Customer Support Representative (CSR) is available to assist you with ordering, questions, and concerns. Please call them first to resolve problems. All customer service is handled through the Denver office.

Order Status: At the time you place your order, you will get a reference number and an approximate ship date. If you need to check status of an order, please have your account number and reference number ready. Your customer support rep will notify you as soon as possible if there are raw material backorders or stock outs that will affect your order.
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Terms

• Net 30 days to dealers with an open credit account.
• Please check with the credit department at extension 129 to verify your account terms if you are not sure.
• If you are a COD account, UPS does not accept cash.
• New accounts are originally set up as COD accounts. When you place your first product order, you begin the credit check analysis, which may take up to five working days. This may require that your first order is sent COD or you may want to pay first to prevent delays.
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Freight
DSC provides a competitive freight program to assist you. We will make every effort to ship your order via UPS. Please note, UPS will not accept cartons larger than an overall length of 108".

• Product over 102" in width or a total of 130” in width and girth will be delivered by common carrier (truck).
• “Pre-paid Freight” product orders with cost of less than $300 per product category that need to go by common carrier will be charged at $50 with DSC absorbing the remaining cost. “Billed Freight” products, no matter the cost, will incur the actual amount of the freight charged.
• Hi-Tech Shades, Eclipse Shutters, Samples, Hardware, Fabric, and charged parts will be charged full freight.
• Iron Art will be charged a flat 7% for freight – a $15 minimum applies.
• Mini Blinds, Wood & Horizontal Blinds, all Pleated Shades, Synergy, Nanik, Vienna, Sheer Radiance, and Insolroll are pre-paid.
• All shipments going to an address other than what is on the account set up screen (drop ship) will be charged full freight.
• DSC adds a 2%-4% packaging and handling fee to all orders that are shipped. The P&H fee is figured into the multipliers on your discount sheet. Sign up as a Will Call customer and save the P&H fee.
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Shipping Damage

• When a package is delivered damaged, it is your responsibility to carefully inspect each package and clearly note on the signature sheet or the bill of lading that there is damage, visible or not. Failing to sign questionable packages as damaged, means you may be forfeiting the ability to make claim and receive compensation. Claims must be filed within 24 hours. Based upon the Interstate Commerce Commission law for common carrier shipments, the moment your shipment leaves our dock, title is passed on to you. It is imperative that you inspect all cartons for visible damage before signing for the shipment.
• DSC will file a claim for you but you must keep the box and damaged goods for inspection by the carrier.
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Fabrication Discrepancies
Please call customer service for an RGA (Return Goods Authorization) number. Always have your account number, reference, and side marks available. All authorized remakes will be billed to the customer and credit issued upon return of the original blind. In the event that, upon immediate inspection of your order, you discover any material defects, order errors, or production errors, contact our office immediately for an RGA number. Errors or defect of the unsatisfactory goods due to manufacturing will be repaired or replaced immediately. DSC cannot be responsible for reinstallation or trip charges due to the dealer's failure to inspect order upon receipt.
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Repairs

• Please call your CSR in Denver to obtain an RGA number and authorization. Product cannot be returned to DSC without an RGA (Return Goods Authorization). Have this information before calling: original work order number, size, pattern and color, room location, detailed repair instructions.
• Upon receipt of product, DSC will inspect and, if necessary, repair or remake the product based upon stated warranties. (See price list and/or installation instruction for warranty information.)
• If repair is due to DSC error or defect, and your call is within the first 30 days of receipt, DSC will send a call tag to pick up the product and will pay the return freight after repair is done. After 30 days, you are responsible for returning product to DSC, even if the defect is covered by warranty.
• If the error is yours or your customers, you will be charged a flat outbound rate. Product less than 60” wide will be billed $15 per shade. Product over 60” wide will be billed $20 per shade.
• DSC will restring blinds at no charge for up to three years. After three years, restringing is considered a normal part of wear and tear and will be a charged service. If the cords have broken because of a faulty cord lock or Easy Up clutch, these are warranted parts and your blinds will be restrung at no charge.

Product Alteration

• Some products can be altered or refit depending on the situation.
• You must also get an RGA for returning products for alteration.
• The minimum charge is $35.88 plus parts or surcharges that may apply. All repair or alteration charges can be verified through your customer support representative.
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Canceling an Order

• Your CSR will check with manufacturing to see if the product has been started. If the product has not been started, they will pull the work order and call you back with a cancellation number.
• All information is recorded: caller's name, reason for cancellation, etc.
• The order is then cancelled in the computer system.
• If product has been started and you still want to cancel the order, you will be charged for the materials that have been cut.
• An invoice will be sent to you for the cut materials and order will be cancelled as usual.
• You must receive a cancellation number from your CSR to assure the cancellation has been completed. Your cancellation number is your insurance against charges that could otherwise occur.

Specialty Shapes

• Arches: Templates are required if not a perfect arch. See "How To Measure, Order, and Install" guide for instructions. It is always desirable to make a template even if you feel your arch is perfect. Please roll template when shipping. Due to limitations with the fabrics, some sizes cannot be produced.
• 2" Horizontal Custom Valances: Whenever you have a 2 or 3 on one headrail, or an inside mount with an outside mount valance DSC must be given exact measurements for valance, splits, and returns.
• Remember, more information is better than less. If you are not sure what information you need to place your order, call customer service.
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Measuring
Accurate measurements are essential for fabrication. Please measure to the exact 1/8". Measure in 3 places for each width and length. Give us the narrowest width and the longest length. Round down on width and round up on length. Measure where the blind will be installed. Please see the ordering guide in the product price list for specifics or you’re your CSR. Each product group has different standard deductions.
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Other Specialty Applications
Multiple shades on one headrail, dormer windows, butt & pass, special shapes and bay windows require specific measuring instructions. Please see ordering guide in the product price list or call your CSR.
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Extra Parts
Each order is shipped with the parts necessary to install the product. If you or your installer feels that you need additional parts, please request them at the time of order so they can be shipped with the order. Additional parts sent out after the shipment will be charged and charged full freight.
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Will Call Customers
Will Call customers will be called when orders are ready for pick-up. When you are checking the status of an order, note that all products are made in different locations and you may have to allow for shipping time from Denver to Portland or vise versa.
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PRODUCT SPECIFICATIONS

Verticals

• All G-71 Verticals come with the EZ Open feature at no extra charge.
• Customer must add for proper coverage on outside mounts.
• Cannot have an opposite stack with the One Touch control.
• Dimensions for the G-71 are 1 15/16" deep x 13/8" high.
• Dimensions for the G-85 are 1 1/2" deep x 1 5/16" high.
• Dimensions for the G-98 are 1 3/8" deep x 1 5/16" high.
• Headrails are reversible (If you ordered control and stack on the right, the headrail may be flipped to have the control and stack on the left.)
• Verticals ordered as inside mounts do not come with L brackets or valance clips. Only mounting clips are included unless otherwise requested.
• Minimum depth required to mount an inside mount vertical is:
  G-71 = 3"
  G-85 = 2.5"

CrystalPleat

• Legs are not available on arch shades.
• The Easy-up headrail is not available on shades under 15" (after deductions).
• Crystal Pleat fabric cannot be seamed together.
• Longest length available is 124" provided the width is not over 60".
• Minimum widths are as follows:
  Standard Shade = 9"
  Top Down Bottom Up = 12" (Cocoon = 18")
• Headrail dimensions are:
  Standard = 1 5/8" deep x 3/4" high.
  Easy-up = 1 7/8" deep x 1 5/16" high.
• Top Down Bottom Up cannot have same side controls.
• Non-perfect arches must have a template. (A perfect arch has a width that is 2x the height.)
• The minimum measurement that a crystal pleat can be cut down is 1/4". (However, for longer blinds it may be 3/8" to 1/2"). We can do maximum cut downs of any amount.
• Minimum depth needed to install an inside mount is:
  Standard = 5/8"
  Easy-up = I" (will not be flush)
• The Easy-up headrail is not available on any specialty shades.

FashionPleat / EvenPleat

• Blackout or Privacy liner cannot be added after a shade has been manufactured.
• Standard headrail is 1 1/4" deep x 1/2" high.
• Easy-up headrail is 1 5/8" deep x 1 1/4" high.
• Standard headrail requires 1 1/8" of mounting surface.
• Easy-up headrail requires I" of mounting surface. (Will not be flush)
• Minimum width for a Fashion Pleat is 9".
• Minimum width for an Even Pleat is 12".
• Maximum cut downs are width sensitive, so you should call customer service to get specific information. Minimum cut down is 1/4".

Wood Blinds (2")

• Blinds under 12" will have a tilt only.
• Minimum width is 8".
• Under 20" controls must be standard or reverse standard (no same side controls).
• Maximum width is 110". Maximum length is 120".
• Longest wood wand available is 48"
• You need at least a 1-1/2" depth for inside mount and 2-1/2" for a flush mount.
• Maximum cut down is 1-1/2" on each side.
• Valances for blinds ordered as inside mounts will not have returns, and will have 118" deduction taken from your inside measurements. For outside mount blinds, 1 112 " is added to the width for the valance.
• For inside mount blinds, a 1/2" deduction is taken. No deduction is taken for outside measurements.
• Projection brackets from 3/4" to 2-1/4".

Wood Blinds (1")

• Minimum width is 12". Will go down to 9 1/2" if customer waives warranty.
• Cut downs are not available.
• 1/2" deduction is taken for inside mount.

2" Designer Vinyl

• Blinds under 14" will have a tilt only.
• Blinds under 18 1/2" must have standard or reverse standard controls.
• Blinds wider than 72" must be 2 or 3 on I headrail.
• Blinds over 28 square feet must have cord tilt.
• 2 1/4" deep x 2" high steel headrail.
• You need at least a 1 1/2" depth for inside mount and 2 1/2" for a flush mount.
• 1/2" deduction is taken on inside measurements.
• Maximum cut down is 1 1/2" on each side.
• Valances for outside mount blinds have 6" added to the width. This includes 1 1/2" returns on each side.

Lake Forest

• All Lake Forest blinds must have standard or reverse standard controls.
• Minimum width is 12" -- 15" for the 2 1/2" slat.
• Maximum cut down is 1 1/2" on each side.
• 2 1/2" slats still use the 2" headrail.
• You need at least a 1 1/2" depth for inside mount and 2 1/2" for a flush mount.

2" Grandeur Aluminum

• Minimum width available is 9".
• There is a $35 surcharge on blinds under 12". (50% discount off surcharge).
• 1/2" deduction is taken on inside measurements. No deduction on outside measurements.
• Maximum cut down is 1/4" on each side.
• 1 1/2" deep x 2" high steel headrail.
• Minimum of 2 1/4" needed to install for inside mount.

Classic Supreme

• Blinds under 15" must have standard or reverse standard controls.
• There is a $35 surcharge for blinds under 12" (50% discount off surcharge).
• Blinds under 9" will be tilt only. The tilt wand will be in the center of the blind.
• Minimum width is 5 1/2".
• There is a 3/8" deduction for inside mount blinds. No deduction is taken for outside mount measurements.
• 1 1/2" deep x I" high steel headrail.
• A minimum of 3/4" - 7/8" is needed for an inside mount.
• Maximum width is 165".
• Classic Supreme has a valanceless headrail.
• Maximum cut down is I" total. (1/2" off each side).

Hi-Tech

Customer's Own Material, COM:

• Must be received clean, wrinkle free and rolled on a tube. If ironing is required due to folded or wadded goods, a pressing charge will be applied. PLEASE NOTE: Folding fabric can easily ruin it as wrinkles rarely come out completely.
• Please clearly identify COM prior to sending it to DSC with your account name, sidemark, and fabric name and color. Please also note direction fabric should run and proper face side if these issues are questionable.
• Plaids cannot be used on Hi-Tech Shades due to the off-bias nature inherent with that type of pattern.
• Sheer fabrics do not work well with our adhesive process. Lining them does help but on any sheer order, please send a 12” x 12” swatch to DSC in Denver to test and for approval.

Valances

• 4 1/2" fabric valances are standard on all styles.
• Longer valances are available and valance only is available, please contact your CSR for more information and to receive a quote.

Repairs

• Hi-Tech Shades cannot be cut down in width. They must be remade.
• Simple repairs such as restrings are done within 48 hours.
• Complicated repairs require 3-5 days lead time as the labor involved in repairing pleats, fabric, etc…is extensive.

Hi-Tech –VS- Hi-Tech 2000

• Standard Hi-Tech Shades can be ordered as Infinity Style (with pleated shade at the bottom) or Mirage. Series 2000 shades cannot.
• Hi-Tech Series 2000 Shades are made with approx. 2” bigger pleats. The difference is hardly discernable to the untrained eye, however, this difference saves about 17% in materials and labor, therefore, savings are reflected in the pricing.

Lining

• DSC uses Blackout - White lining as the standard on Hi-Tech Shades.
• Light-filtering - white lining is available at no additional charge or discount.
• Ivory blackout or light-filtering lining can be used at no additional charge or discount.
• Unlined shades receive an additional 10% discount.
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PRODUCT DEDUCTIONS

CrystalPleat, Hi-Tech, and Pleated Shade Deductions

• Inside Mount width deductions ....3/8" off fabric
• End Caps .....Add 1/4" to width
• Net width deduction for an inside mount ....1/8"*
  * This is from end cap to end cap. Caution: This deduction provides a tight fit for a custom look with little light gap. It is important for you to use the minimum width when ordering.
• Outside mount width deductions ....1/8"
• EndCaps.....Add 1/8" to width
• Net width deduction for an outside mount.....0
  

Vertical Deductions

Inside Mount

• Track ....1/4" off width total
• Finished Blind ....1/2" off length
  *Only mounting clips are included on inside mounts. If you need L-brackets you must request them.

Outside Mount

• No deductions off width or length.
  

2" Wood Blinds, 2" Metal, Lake Forest and Designer Vinyl

• Inside mount width deductions....1/2" off headrail
• Slats....1/2" off slats
• Total width deduction for inside mounts....1/2"
  **This deduction is necessary because of the size of the mounting bracket**
  Caution: This deduction provides a tight fit for a custom look with little light gap. It is important for you to use minimum width when ordering.
• Total width deduction for outside mounts.....0

Soleil

• Inside mount width deductions....1/2" off headrail
• Outside mount....0 deduction

Vinylbilt

• Please call for product manual.

1" & 1/2" Mini Blinds

• Inside mount width deductions....3/8" off headrail
• Outside mount.....0 deduction
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